Help & FAQ

You can sign up instantly using your email, or through your existing Google or Apple accounts for external authentication.

If you are using email login, you can trigger a password reset directly from the login screen or within your Profile settings.

Account deletion is available under Profile > Account Settings. Alternatively, you can email privacy@nu-discoverethiopia.com with the subject line 'Delete My Account'.

No. NU is a technology platform that connects users with independent, verified service providers. All contracts are directly between the user and the provider.

We use a multi-layer verification system involving digital checks, moderation, physical location verification, and ongoing community reporting.

Accuracy is our priority. Please use the 'Report' button on the specific listing or contact support immediately.

We actively moderate listings, review community reports, and implement security protocols. However, always exercise standard travel caution.

In any emergency, contact local Ethiopian emergency services first. Once safe, notify us at safety@nu-discoverethiopia.com so we can take platform-level action.

Yes. Core travel features, saved itineraries, and essential maps support offline caching to ensure you have data when connections are weak.

Yes. The NU Travel Planner uses local data sets to generate intelligent, personalized itineraries for your journey.

Authenticated users can save itineraries, favorite spots, and custom notes across all devices.

Currently, most third-party providers handle payments directly. Future premium platform features may include integrated secure checkout.

Yes. We welcome high-quality partners. You can begin the 'Become a Host' onboarding directly from the profile section.

If your business is already listed, you can submit a claim request for verification to gain management access.